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When shopping online for music gear and equipment, it's essential to understand the return and exchange policies of your chosen retailer. At Scitscat Music, we strive to provide our customers with a hassle-free shopping experience, which includes clear guidelines on returns, refunds, and exchanges.

Before making a purchase, please note that we do not accept returns on certain items such as used gear, demo products, vintage equipment, refurbished items, or over-sized and heavy items. These products are thoroughly inspected and tested to ensure they are in good working condition before being sold.

When it comes to new products, if you have any questions or concerns, please don't hesitate to reach out to our customer support team. We're always here to help. However, please note that we do not accept returns on items that have been opened or used due to health and safety concerns for both our staff and customers.

For certain products, such as headphones, microphones, earbuds, and hand-held recorders, which are used in or near the mouth or ears, we only accept returns if they are sealed and unopened. Many of these products have demo/trial periods available on the manufacturer's website, so be sure to check those out before making a purchase.

It is your responsibility as a customer to ensure that the product you're purchasing is compatible with your system. We recommend checking the manufacturer's website for compatibility information and system requirements before placing an order.

When it comes to boxed software products, we can only accept returns if the software is unopened and sealed. Once your order has been processed and the activation code has been delivered via email, there are no cancellations or refunds.

If you're ordering an e-delivery software item, please ensure that it will work with your system and is 100% compatible with your setup before making a purchase. Each E-commerce marketplace has its own return policy, so if you have any questions, please don't hesitate to contact us for verification or support.

In the event that you need to return an item, please note that delivery/download software cannot be returned or refunded once the order has been processed. If your item was shipped for free and you refuse, cancel, or return your non-defective order after it has shipped, our original cost for shipping will be deducted from your refund amount.

We may assess a restocking fee of up to 25% of the purchase price if the item is opened, used, damaged, or not in as-shipped condition. However, if you return an item with no damage and unopened (including the original manufacturer box) and with all parts and accessories included, we will grant a full refund.

For items that are opened and/or used, you may return them within 30 days. At Scitscat Music, we strive to provide our customers with a hassle-free shopping experience, so if you have any questions or concerns about returns, refunds, or exchanges, please don't hesitate to contact us.

Source: 'Scitscat Music Return Policy'

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